SYNLAB Ghana · Customer Care
Tell us what went wrong. We’ll follow it through.
Whether it’s a delayed result, a billing issue or your experience at one of our branches, every complaint gets a reference number and is reviewed by our Customer Care team.
Before you start
- Your receipt, invoice or lab reference number, if you have it
- The branch you visited and the date
- About 5 minutes
Please don’t include test results or medical details. We’ll ask for anything we need.
What happens after you submit
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1
You get a confirmation email
Sent to the address you gave us, with your reference number for your records.
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2
We review it
A member of our Customer Care team contacts you directly, by your preferred method, within 1-2 working days.
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3
We resolve it
We aim to resolve complaints within 2-3 working days and explain the outcome. Not satisfied? You can escalate.
Prefer to talk to someone?
Visit a branch
Any SYNLAB Ghana branch
Ask for the Customer Care desk