Submit a complaint

It takes about 5 minutes. Fields marked * are required.

1 Your details

Full name *

Phone number *

Email address

How should we contact you? *

Phone call Email WhatsApp

Are you the patient? *

Yes No, on behalf of someone

Patient’s full name *

2 Your visit

Branch *

Date of visit *

Receipt, invoice or lab reference number

Optional, but it helps us find your visit faster.

3 Your complaint

What is it about? *

Tell us what happened *

Please don’t include test results or medical details.

What outcome would you like?

Attachments Click to upload a file PDF, JPG or PNG · up to 5 MB each · max 3 files

4 Consent and submit

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You’ll get a confirmation by email with your reference number.